Company Overview:

Model ML is an AI-native workspace initially designed for investment banking, private equity, consultancies, and asset managers. You will work alongside two well-known founders who successfully sold their last two YC-backed companies. Model ML, currently in full stealth mode, has already raised double figures from Y Combinator and top-tier venture firms. With strong product-market fit and live production deployments at some of the world's largest and most prestigious institutions, Model ML's team is working around the clock across offices in New York, London, and Hong Kong to become the leading AI application platform for enterprise.

Soon, all your digital information will be stored in one place. Everything you do, whether that be sending emails, building presentations, having meetings, pulling data, or doing research, will all be underpinned by an AI model that belongs to you. Using Model ML, you'll simply talk to your laptop or phone to get things done.

Job Description:

The role is responsible for designing, implementing, and optimising the onboarding process to ensure new clients and users seamlessly adopt Model ML.

Key Responsibilities:

Enterprise Account Lead 1

• Serve as the main liaison between the company and its clients, ensuring clearand consistent communication.

• Run weekly customer feedback sessions and develop a framework to prioritise feedback.

• Work closely with growth, product, and engineering teams to ensure a seamless client experience.

• Analyse client usage data to identify trends, areas of improvement, and opportunities for additional training.

• Develop a framework to increase client engagement via 1:1 sessions, tutorials and running workshops.

• Articulate, communicate and educate our clients around key product developments.

• Drive utilisation and growth within accounts.

• Foster and maintain strong relationships with clients within the accounts.

What you can expect:

• It won't be easy; in fact, it will be very hard.

• BUT, it will be a lot of fun.

• You need to be comfortable in being uncomfortable; timelines will change, priorities will most likely shift.

• Be prepared to sacrifice your work-life balance in exchange for joining an incredible journey and learning a lot along the way.

Requirements:

• Minimum of 5 years experience with private equity firms, investment banks, or tier 1 consultancies is essential.

• Strong academic background from tier 1 institutions.

• MBA is a bonus but not required.

• Excellent communication, organisation and interpersonal skills. This is key given we are a currently a small global team working around the clock.

• Ability to work independently and make autonomous decisions.

• Willingness to travel within the region as needed.

What We Offer

• Competitive salary + equity

• Performance-based incentives.

• Opportunity to be instrumental in our expansion into the market.

• Supportive and innovative work environment.

To conclude, we're building a team of like-minded, incredibly smart, tenacious individuals with relentless work ethic and focus, all driving towards our very clear revolutionary mission. If you match this description, buy into that mission and you're at a career stage where you're ready to make your defining statement to the world, apply using the link below.

Contact Us