Company Overview:

Model ML is an AI-native workspace initially designed for investment banking, private equity, consultancies, and asset managers. You will work alongside two well-known founders who successfully sold their last two YC-backed companies. Model ML, has already raised double figures from Y Combinator and top-tier venture firms. With strong product-market fit and live production deployments at some of the world's largest and most prestigious institutions, Model ML's team is working around the clock across offices in New York, London, and Hong Kong to become the leading AI application platform for enterprise.

Soon, all your digital information will be stored in one place. Everything you do, whether that be sending emails, building presentations, having meetings, pulling data, or doing research, will all be underpinned by an AI model that belongs to you. Using Model ML, you'll simply talk to your laptop or phone to get things done.

Job Description:

The engagement manager oversees client relationships and ensures the successful delivery of projects by coordinating teams and resources. They act as the primary point of contact, focusing on client satisfaction, strategic communications, and achieving business objectives.

Key Responsibilities:

1. Client Relationship Management - involves building and maintaining strong relationships with clients to understand their needs and ensure satisfaction, while also maintaining a framework to increase client engagement through tutorials, 1:1 meetings, workshops, and product updates.

2. Project Coordination: Overseeing project planning, execution, and delivery to ensure timely and within-budget completion.

3. AI Workflow Creation: Build impactful use cases, templates and demos tailored to each customer or firm.

4. Team Leadership: Leading cross-functional teams, assigning tasks, and ensuring clear communication among team members.

5. Stakeholder Communication: Acting as the primary point of contact for clients and internal stakeholders, providing regular updates and addressing concerns.

6. Strategy Development: Identifying opportunities for additional business and developing strategies to enhance client engagement and retention.

7. Performance Monitoring: Tracking project progress, analyzing outcomes, and implementing improvements for future engagements. Run weekly customer feedback sessions and develop a framework to prioritise feedback with the engineering team.

What you can expect:

• It won't be easy; in fact, it will be very hard.

• BUT, it will be a lot of fun.

• You need to be comfortable in being uncomfortable; timelines will change, priorities will most likely shift.

• Be prepared to sacrifice your work-life balance in exchange for joining an incredible journey and learning a lot along the way.

Requirements:

• Minimum of 5 years experience with private equity firms, investment banks, or tier 1 consultancies is essential.

• Strong academic background from tier 1 institutions.

• MBA is a bonus but not required.

• Excellent communication, organisation and interpersonal skills. This is key given we are a currently a small global team working around the clock.

• Ability to work independently and make autonomous decisions.

• Willingness to travel within the region as needed.

What We Offer

• Competitive salary + equity

• Performance-based incentives.

• Opportunity to be instrumental in our expansion into the market.

• Supportive and innovative work environment.

To conclude, we're building a team of like-minded, incredibly smart, tenacious individuals with relentless work ethic and focus, all driving towards our very clear revolutionary mission. If you match this description, buy into that mission and you're at a career stage where you're ready to make your defining statement to the world, apply using the link below.

About the interview

Our Process

We're very conscious of everyone's time, so we want to make the process as efficient as possible.

• Call 1: 30-minute intro call with Nat (CoS) If you proceed:

• Call 2: 30-minute intro call with a Product & Growth team member:

• Assessment

• Call 3: 30-minute deep dive with a Product & Growth team member:

• Call 4: 30-minute call with Chaz (CEO)